This Privacy Policy explains how Hidden Hills Club (“Hidden Hills,” “we,” “us” or “our”) collects, uses, stores and discloses information when you visit or make a purchase through https://hiddenhill.club/ (the “Site”).
Hidden Hills Club operates from Orange County, California, United States. The Site and its products are intended exclusively for adults aged 21 or older.
1. Information We Collect
Depending on how you interact with the Site, we may collect the following categories of information:
Information You Provide
- Name, email address and telephone number
- Billing and shipping addresses
- Account username and login information
- Order, cart, purchase, return and refund information
- Product preferences and customer-service communications
- Reviews, form submissions and other content you voluntarily provide
- Age or age-eligibility confirmation
- Information included in wholesale or brand-ambassador applications
Information Collected Automatically
When you use the Site, our systems or service providers may automatically collect:
- Internet Protocol address
- Browser, device and operating-system information
- Cookie identifiers and similar technologies
- Pages viewed, links selected and time spent on the Site
- Referring URLs and general location derived from an IP address
- Login activity, error logs and security-related information
Payment Information
The Site accepts Apple Pay and supported cryptocurrencies.
When Apple Pay is selected, payment credentials are handled by Apple Pay and the applicable payment processor. Hidden Hills Club may receive limited information required to confirm and fulfil the transaction, such as the payment status, transaction identifier, billing details and order information. We do not intentionally store full payment-card credentials.
For cryptocurrency payments, we may collect the wallet address, transaction hash, selected cryptocurrency, network, payment amount and confirmation status. Cryptocurrency transactions are recorded on public blockchains and may remain publicly viewable. We do not request or collect wallet private keys or recovery seed phrases.
2. How We Collect Information
We collect information:
- Directly from you when you place an order, create an account, contact us or submit a form
- Automatically through cookies, server logs and similar technologies
- From payment providers, shipping carriers and other service providers involved in completing your transaction
- From fraud-prevention, security and age-verification services where applicable
3. How We Use Information
We may use personal information to:
- Process payments, orders, deliveries, returns and refunds
- Create and manage customer accounts
- Confirm age eligibility
- Provide customer service and respond to enquiries
- Send transactional messages concerning orders or accounts
- Detect fraud, abuse, unauthorized transactions and security threats
- Maintain, troubleshoot and improve the Site
- Understand website traffic and performance
- Send marketing communications where permitted and requested
- Maintain business, tax and accounting records
- Enforce our policies and protect our legal rights
- Comply with applicable laws, regulations and lawful requests
4. Cookies and Similar Technologies
The Site may use cookies and similar technologies for:
- Essential website and checkout functionality
- Account login and shopping-cart operation
- Security and fraud prevention
- Remembering visitor preferences
- Website analytics and performance measurement
- Marketing where permitted
You can control many cookies through your browser settings. Disabling essential cookies may prevent account, cart or checkout features from functioning correctly.
Traditional “Do Not Track” signals are not consistently standardized, and the Site may not respond to them. Where applicable law requires recognition of a valid opt-out preference signal, such as Global Privacy Control, we will treat that signal as an opt-out request for the browser or device from which it is received.
5. How We Disclose Information
We may disclose personal information to service providers that help us operate the business, including:
- Website-hosting and technical-support providers
- WordPress and WooCommerce service providers
- Apple Pay and applicable payment processors
- Cryptocurrency payment gateways and blockchain networks
- Shipping carriers, fulfilment providers and warehouse partners
- Email-delivery and customer-communication providers
- Analytics, security and fraud-prevention providers
- Accountants, insurers, legal advisers and other professional advisers
We may also disclose information when reasonably necessary to comply with the law, respond to lawful government requests, prevent harm, investigate fraud, enforce our agreements or protect legal rights.
If the business is involved in a merger, acquisition, financing, reorganization or sale of assets, information may be disclosed as part of that transaction subject to appropriate protections.
6. Sale and Sharing of Personal Information
Hidden Hills Club does not sell personal information for monetary payment.
Limited identifiers may be disclosed to analytics, security or other service providers for the business purposes described in this policy. Where such activity is legally considered a “sale” or “sharing,” eligible consumers may request to opt out by contacting us at info@hiddenhill.club with the subject line Privacy Request.
We do not knowingly sell or share the personal information of anyone under 21.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide requested services
- Maintain customer accounts
- Resolve disputes, returns or payment issues
- Detect fraud and maintain security
- Meet tax, accounting, regulatory and legal obligations
- Establish, exercise or defend legal claims
Retention periods vary depending on the type of information, why it was collected and applicable legal requirements. Information may be deleted or anonymized when it is no longer required.
Public blockchain transaction records cannot ordinarily be altered or deleted by Hidden Hills Club.
8. Data Security
We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, loss, alteration or disclosure.
However, no internet transmission, website or electronic-storage system is completely secure. You are responsible for maintaining the confidentiality of your account password and cryptocurrency wallet credentials.
Hidden Hills Club will never ask you to provide a cryptocurrency wallet private key or recovery seed phrase.
9. Adults Aged 21 and Older
The Site is strictly intended for adults aged 21 or older. We do not knowingly collect personal information from anyone under 21.
If we learn that information has been submitted by an ineligible person, we may close the account, cancel applicable transactions and delete the information where legally and operationally permitted.
A parent or guardian who believes that a minor has submitted personal information may contact info@hiddenhill.club.
10. California Privacy Rights
Where the California Consumer Privacy Act, as amended, applies, California residents may have the right to:
- Know the categories and specific pieces of personal information collected about them
- Know the sources, purposes and categories of recipients associated with that information
- Request deletion of personal information, subject to legal exceptions
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information
- Receive equal service and not be discriminated against for exercising privacy rights
To submit a request, email info@hiddenhill.club with the subject line California Privacy Request and describe the right you wish to exercise.
We may request information reasonably necessary to verify your identity and protect your account. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity verification.
We will respond within the period required by applicable law. Certain information may be retained when necessary to complete transactions, prevent fraud, comply with legal obligations or exercise legal rights.
11. Marketing Communications
If you subscribe to promotional emails, we may use your email address to send news, product updates or offers.
You may unsubscribe by using the link contained in a promotional email or by contacting info@hiddenhill.club. Unsubscribing from marketing does not prevent us from sending essential order, security or account messages.
12. Third-Party Websites
The Site may link to websites or services operated by other parties. Their privacy practices are governed by their own policies. Hidden Hills Club is not responsible for the privacy practices or content of third-party websites.
13. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal or technical changes. The updated version will be posted on this page with a revised “Last updated” date.
Material changes may be communicated through the Site or by another appropriate method where required.
14. Contact Us
For questions, privacy requests or concerns about this policy, contact:
Hidden Hills Club
Location: Orange County, California, United States
Email: info@hiddenhill.club